Use text messaging as “small data packets” to remotely poll – and even control – sensors, meters, relays and more
Utilities can send critical updates to their customers and field crew
Inform customers fast, keep inbound calls down and customer satisfaction high
Communicate clearly with your field crew, reduce dependency on two-way radios and make sure that messages get through to your field personnel
Reduce usage at critical times
Utilities of all sizes and locations around the country are using TextPower’s SmartAlerts™ system to keep customers informed about outages, payments, conservation and much more.
SmartAlerts™ is the only platform that’s fully integrated with most of the major service providers (Milsoft, Daffron, DataVoice, CRC and others) allowing Utilities to send text messages automatically or manually using web-based applications.
It’s simple to setup and the lowest cost method of communicating with the customer base. It can be done automatically through an interface between the Utility’s outage management system (OMS) or billing provider and TextPower’s SmartAlerts™ system. Utilities set the criteria, and when something happens or reaches a predetermined threshold, alerts are automatically sent to a single cell phone or group of cell phones, advising them of the occurrence (outages, overdue bills, etc.).
Utilities can send messages manually through TextPower’s simple web-based apps or they can integrate their OMS or billing provider with TextPower’s systems using TextPower’s sophisticated SOAP interface (a form of computer-to-computer communication). Utilities benefit from reduced costs, improved customer service, significant reductions in consumption and improved customer satisfaction.
Outage Alerts, Updates and Notifications
Prepaid Meter Replenishment
Perfect for Conservation and “Beat the Peak” Notifications
We are extremely happy with the curtailment results we experienced using TextPower’s messaging services this past summer. We look forward to continuing the TextPower program in future years
Communicate clearly, reduce dependency on two-way radios and make sure that messages get through
Here are some more reasons why Utility companies should choose TextPower™
Here are some resources to get you started on how Text Messaging can help your utility business and why TextPower™ is the best choice