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Utilities can send critical updates to their customers and field crew

Inform customers fast, keep inbound calls down and customer satisfaction high

Communicate clearly with your field crew, reduce dependency on two-way radios and make sure that messages get through to your field personnel

Reduce usage at critical times

Our Clients

Testimonials

We are extremely happy with the curtailment results we experienced using TextPower’s messaging services this past summer. We look forward to continuing the TextPower program in future years.

Scott AbrahamNortheast Nebraska Public Power District

The reasons that we chose TextPower were based on the effectiveness of the solution, coupled with the simplicity of use and deployment. All we needed was a number to add to the dispatch SMS group.

Ronnie BludauBluebonnet Electric Cooperative

Piedmont EMC’s focus on lowering our wholesale power costs resulted in finding a text messaging service. TextPower was able to meet our objectives and provide excellent customer service.

Richard MabbottPiedmont EMC

TextPower’s technology helps us offer a solution that meets the needs of tech-savvy consumers, enabling them to report a power outage quickly and verify the power is back on before line crews leave the area.

Brad FjelstaCRC

Milsoft selected TextPower as our texting service gateway provided based on three major criteria-a proven track record of success, an excellent interface toolbox, and professionalism in customer support.

Ed CarlsonMilsoft

Partners & Associations

Utilities of all sizes and locations around the country are using TextPower’s SmartAlerts™ system to keep customers informed about outages, payments, conservation and much more.

SmartAlerts™ is the only platform that’s fully integrated with most of the major service providers (Milsoft, Daffron, DataVoice, CRC and others) allowing Utilities to send text messages automatically or manually using web-based applications.

It’s simple to setup and the lowest cost method of communicating with the customer base. It can be done automatically through an interface between the Utility’s outage management system (OMS) or billing provider and TextPower’s SmartAlerts™ system. Utilities set the criteria, and when something happens or reaches a predetermined threshold, alerts are automatically sent to a single cell phone or group of cell phones, advising them of the occurrence (outages, overdue bills, etc.).

Utilities can send messages manually through TextPower’s simple web-based apps or they can integrate their OMS or billing provider with TextPower’s systems using TextPower’s sophisticated SOAP interface (a form of computer-to-computer communication). Utilities benefit from reduced costs, improved customer service, significant reductions in consumption and improved customer satisfaction.

Studies show that 80% of utility customers – of all demographics – prefer receiving outage and payment alerts via text instead of email or calls.

Outage Alerts, Updates and Notifications

  • Integrated with most major outage management systems (OMS) for automated functions
  • Easily integrate with trouble reporting systems for automated dispatch of field service personnel
  • Customers can send outage reports to you via text message
  • Notification to the mobile phones of those to be impacted by outages
  • Avoid outages while informing customers in real-time with notices of Stage 2 or Stage 3 Alerts and the need to curtail consumption

Prepaid Meter Replenishment

  • Allow customers to recharge prepaid meters via a text message
  • Automate notifications to prepaid customers of diminishing meter allowance

Perfect for Conservation and Beat the Peak Notifications

We are extremely happy with the curtailment results we experienced using TextPower’s messaging services this past summer. We look forward to continuing the TextPower program in future years

Scott AbrahamNortheast Nebraska Public Power District

Do your customers want to know when to reduce their consumption in order to avoid big bills? Do you want to know how to avoid firing up a peaker plant to accommodate a spike in demand when it could have been avoided? TextPower’s Beat the Peak Alerts are a simple, fast and cost-effective way to deliver timely information to your customers when they need it.

Beat The Peak Demo

Find out how Tideland EMC reduced their call center traffic by 95% using TextPower’s SmartAlerts™ System

Communicate clearly, reduce dependency on two-way radios and make sure that messages get through

Text messaging is an ideal way to contact field crews, emergency personnel and initiate truck rolls. Using TextPower’s AlertDispatcher™ it’s easy for your crews to get the message in noisy environments, avoids having to juggle equipment while in the midst of making a repair and is discrete, private and fast.

Need More?

Here are some more reasons why Utility companies should choose TextPower™

  • Poll Remotely

    Use text messaging as “small data packets” to remotely poll – and even control – sensors, meters, relays and more

  • Improve Customer Satisfaction

    With real-time rating/surveys of customers via 2-way text messaging

  • One Step Opt-In Process

    For customers via simple text from phone or webpage signup 24×7 without staff overhead

Resources

Here are some resources to get you started on how Text Messaging can help your utility business and why TextPower™ is the best choice

Utilities of all sizes, all around the country, are using TextPower’s SmartAlerts™ to help them communicate directly with their customers.

© Copyright - TextPower Inc. All Rights Reserved.

TextPower's services are compatible with all major cellular carriers including: Alltel, AT&T, Boost Mobile, Cellcom, Cellular One, Cellular South, Cincinnati Bell, Cricket, Nextel, nTelos, Sprint PCS, T-Mobile, US Cellular, Verizon Wireless, Virgin Mobile and many others. SmartAlerts™, AlertDispatcher™, SnapID™ and TextKey™ Are trademarks of TextPower Inc. TextKey™ is a patented technology with U.S. Patent with patent Numbers 8,943,561 & 9,430,630.