Talquin Electric Cooperative Deploys 2-Way Outage Alerts via SMS
SAN JUAN CAPISTRANO, CA and QUINCY, FL–(Marketwired – Aug 12, 2014) – TextPower, a leader in innovative text messaging software solutions, today announced that Talquin Electric Cooperative, Inc., an electric utility cooperative headquartered in Quincy, FL, has deployed TextPower SmartAlerts™ to help them quickly communicate directly with their members during high pressure events and power outages.
Formed in 1940, Talquin is one of Florida’s oldest electric cooperatives, currently serving more than 52,000 active electric accounts and maintaining over 4,400 miles of energized lines, within Gadsden, Liberty, Wakulla and Leon Counties in Florida’s panhandle.
With the TextPower SmartAlerts system, Talquin can keep customers informed about outages, overdue payments, conservation and more. The platform is fully integrated with most of the major service providers of the industry (Milsoft, Daffron, DataVoice, CRC and others) allowing Talquin to send messages automatically or manually via TextPower’s web-based user interface.
“We chose SmartAlerts based on many reasons, including ease of use and the huge potential for cost savings,” said Jeremy Nelms, Director of Engineering and Operations, Talquin Electric Cooperative, Inc. “The ability for two-way communications is key, if we have an outage we can send a text to our customers or they can update us of an outage by sending a text to the co-op, it couldn’t be more seamless. As for cost savings, a live operator call during an outage can average $1.10/min versus a $.05/text, the savings speak for themselves.”
With SmartAlerts, Talquin members obtain immediate outage notification and do not have to deal with busy signals or long hold times. For proactive updating, members can easily request an update by texting “status” or report an outage by entering “outage” or “out.” SmartAlerts is simple to setup and the lowest cost method for an organization to communicate with a large customer base.
“Unfortunately, power outages happen and when they do, customers can often feel lost because they lack information and updates during the duration of the outage,” said Mark Nielsen, Executive Chairman and co-founder of TextPower. “SmartAlerts solves this problem by quickly and effectively supplying the needed information to those customers via SMS. For Talquin, SmartAlerts delivers reduced costs, improved customer service, significant reductions in call center traffic and improved customer satisfaction.”
Talquin is currently using SmartAlerts for electric outage notification and is working to develop water outage texting as well.
About TextPower, Inc.
TextPower, Inc. provides alerting and authentication solutions to a variety of industries worldwide using text messaging (SMS). The company’s software and text messaging services help companies enhance their revenues, decrease costs and improve customer service. TextPower’s authentication product, TextKey™, replaces the token or security fob previously needed to verify the identity of online users for password-protected applications. TextPower’s mission-critical infrastructure employs geo-redundancy for the industry’s highest reliability, providing delivery to virtually every cell phone in the United States and connections to most recognized wireless operators around the world. Visit http://www.TextPower.com, email Info@TextPower.com or call 888.818.1808 for more information.