Peace River Electric Cooperative (PRECO) has sought to provide automatic notifications for their members in the event of outages and emergency situations.
With over 40,000 members over 10 Florida counties, PRECO sought an effective way to communicate proactively and easily with their members and to be aware of any outages in a home or a region without putting the impetus of the alert solely on the homeowners or members themselves.
PRECO had previously been using emails and phone alerts to communicate outages and other emergency situations with members and staff alike, which proved less effective than the immediacy and reach of a text message.
TextPower integrated seamlessly with Peace River Electric Cooperative’s outage management system (OMS) and IVR provided by Milsoft to manage all their contacts and members.
The impact was outstanding.