Case Study: How New Braunfels Utilities reduced incoming call volume by 55% with automatic messaging alerts for power outages and water leaks

Reduced Call Volume Case Study New Braunfels Utilities automatic messaging

Automatic Messaging for Utilities: New Braunfels Utilities (NBU) owns approximately 878 miles of electric distribution lines and provides almost 4 billion gallons of water per year for nearly 30,000 customers.

In the business of power and water distribution, power outages and service issues are inevitable.

NBU focuses heavily on keeping their customers “dynamically connected” and initially was seeking a way to proactively inform customers about power outages.

They turned to TextPower to implement an integrated, automated service that would help them provide information to customers in an automatic messaging format that they are accustomed to using: text messaging. This reduced redundant reporting and kept customers informed.

Recognizing TextPower’s market-leading experience with dozens of utilities nationwide, NBU was confident that it could address their needs and improve their customer management.

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