The DC Circuit Court of Appeals has “set aside” (translation: reversed) the most frustrating and unfair TCPA rule of the Telephone Consumer Protection Act (TCPA). The so-called “safe harbor” rule allowing only a single call or text to a reassigned number before being considered a violation of the Act is gone. This action has particular […]
Your toll-free number was novel, for a while You’ve probably had a toll-free number (TFN) for years now. Customers or members might call it to report outages or ask about court appearances. Or for billing questions or support issues. But in today’s world most people don’t want to talk, the prefer to text. Texting is […]
Improve Support Processes, Expedite Responses and Make Customers Happy Text messaging works in two directions: you can send an SMS to someone’s phone or they can send it back to you. That applies to the TextPower system, too. Sending an alert or important notification to a large group of mobile numbers might generate some replies. […]
Utilities want to provide the best possible service to their customers. TextPower wants to provide the best possible service to utilities. Until a recent development our customers have been confused about what they are allowed to do. The Federal Communications Commission’s TCPA laws and regulations needed clarification; it finally got some. TCPA, the Telephone Consumer […]
Can you guess the most common reason why utilities are reluctant to send text messages to their members? It’s not because of the cost or a concern that they might be intrusive. It’s just the opposite, actually – Utility customers prefer text messaging to any other method of communication by 85%. So why do most […]
It’s every citizen’s duty – and privilege – to report for jury duty and serve as a juror when summoned. When the summons arrives at first it feels like a nuisance, something that interferes with the daily flow of life that should be avoided. Then, after some consideration, you realize that it’s a civic responsibility to […]