Utilities

Utilities can send critical updates to their customers and field crews

Inform customers fast, keep inbound calls down and customer satisfaction high.

Communicate clearly with your field crews, reduce dependency on two-way radios and make sure that messages get through to your field personnel.

Reduce usage at critical times.

Utilities of all sizes and locations around the country are using TextPower’s SmartAlerts® system to keep customers informed about outages, payments, conservation and much more.

SmartAlerts® is the only platform that’s fully integrated with most of the major service providers (Milsoft, Daffron, DataVoice, Survalent, Siena Tech, CRC, and others) allowing Utilities to send text messages automatically or manually using web-based applications.
It’s simple to set up and the lowest cost method of communicating with the customer base. It can be done automatically through an interface between the Utility’s outage management system (OMS), billing provider or SCADA system, and TextPower’s SmartAlerts®. Utilities set the criteria, and when an event is triggered or a predetermined threshold is reached, alerts are automatically sent to a single cell phone or group of cell phones, advising them of the occurrence (outages, overdue bills, security conditions, etc.).
Utilities can send messages manually through TextPower’s simple web-based apps or they can integrate their OMS or billing provider with TextPower’s systems using TextPower’s sophisticated JSON interface (a form of computer-to-computer communication). Utilities benefit from reduced costs, improved customer service, significant reductions in consumption, and improved customer satisfaction.

About TextPower®

TextPower provides text messaging (SMS) solutions like toll-free number texting for mission-critical applications ranging from immediate communications with customers/staff to high-security authentication of users. Our SmartAlerts® platform provides utilities with tools to:

Allow 2-way text notifications of Outages from/to consumers
Notify consumers to curtail load in real-time with “Beat The Peak” alerts
Simplify Crew Call-outs with text so they get the message when they cannot answer a phone
Reduce costs and burden on call center or IVR when major outages occur
Improve collections with real-time disconnect notices via text
Integrate OMS and other systems with our MultiSpeak™ interface
Integrate text opt-in processes with your website using TextPower widgets

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Our Clients

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Testimonials

Quotes gallery

Northeast Nebraska Public Power District

We are extremely happy with the curtailment results we experienced using TextPower's messaging services this past summer. We look forward to continuing the TextPower program in future years. – Scott Abraham

Bluebonnet Electric Cooperative

The reasons that we chose TextPower were based on the effectiveness of the solution, coupled with the simplicity of use and deployment. All we needed was a number to add to the dispatch SMS group. – Ronnie Bludau

Piedmont EMC

Piedmont EMC's focus on lowering our wholesale power costs resulted in finding a text messaging service. TextPower was able to meet our objectives and provide excellent customer service. – Richard Mabbott

CRC

TextPower’s technology helps us offer a solution that meets the needs of tech-savvy consumers, enabling them to report a power outage quickly and verify the power is back on before line crews leave the area. – Brad Fjelsta

Milsoft

Milsoft selected TextPower as our texting service gateway provider based on three major criteria-a proven track record of success, an excellent interface toolbox, and professionalism in customer support. – Ed Carlson

Rappahannock Electric Cooperative

We’ve found a lot of value in quickly and easily communicating important information to so many of our members. The vast majority of our members see the value as well; 96% chose to keep it when they could easily opt-out. – Todd Jordan, Director of Member Solutions,

Partners & Associations

Studies show that 80% of utility customers – of all demographics – prefer receiving outage and payment alerts via text instead of email or calls.

Outage Alerts, Updates and Notifications

Integrated with most major outage management systems (OMS) for automated functions
Easily integrated with trouble reporting systems for automated dispatch of field service personnel
Customers text “OUT” to report an outage and integrates with your OMS
Sends notifications to the mobile phones of those to be impacted by outages
Avoids outages while informing customers in real-time with notices of Stage 2 or Stage 3 Alerts and the need to curtail consumption
Allow customers to recharge prepaid meters via a text message
Automate notifications to prepaid customers of diminishing meter allowance

Perfect for Conservation and “Beat the Peak” Notifications

Do your customers want to know when to reduce their consumption in order to avoid big bills? Do you want to know how to avoid firing up a peaker plant to accommodate a spike in demand when it could have been avoided? TextPower’s Beat the Peak Alerts are a simple, fast and cost-effective way to deliver timely information to your customers when they need it.

We are extremely happy with the curtailment results we experienced using TextPower’s messaging services this past summer. We look forward to continuing the TextPower program in future years!
Scott Abraham, Northeast Power

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